Fumotxpress Refund Policy

At Fumotxpress, we take pride in delivering high-quality disposable vapes to your doorstep across Europe. Your satisfaction is our top priority, and we are committed to providing a smooth and reliable experience for all our customers. Below is a detailed guide to our refund policy:

1. Eligibility for Refunds

We want you to be fully satisfied with your purchase. If, for any reason, you are not completely happy with your product, we offer a straightforward refund policy. Refunds are available under the following conditions:

  • Damaged or Faulty Products: If you receive an item that is defective or damaged in transit, please notify us within 14 days of receiving your order. We will gladly issue a full refund or exchange the faulty item at no additional cost.
  • Wrong Item Received: In the rare case that the wrong item was delivered to you, contact us within 14 days from receipt. We will send you the correct item and issue a full refund or exchange, depending on your preference.
  • Order Cancellations: If you change your mind and would like to cancel your order, please reach out to us before the order is shipped. If the item has not yet left our warehouse, we will process the cancellation and issue a full refund. Unfortunately, once an order has been dispatched, cancellations cannot be processed.

2. Return Process

  • To begin the refund process, please contact us at [email protected] with your order details and a description of the issue. A representative from our customer service team will guide you through the return or refund procedure.
  • Please keep the product in its original, unused condition to qualify for a refund. Used or opened items, for reasons of hygiene and safety, are not eligible for returns.
  • If you are returning a product, please ensure it is securely packaged to avoid any further damage during transit. The cost of return shipping is the responsibility of the customer unless the item is faulty or incorrect.

3. Refund Processing

Once your return or refund request is approved, you will receive a confirmation email. Refunds will be processed to the original payment method, which could include PayPal, credit card, or bank transfer (depending on your payment method).

  • PayPal Transactions: If you paid via PayPal, the refund will be credited to your PayPal account within 5-7 business days.
  • Credit Card/SEPA Payments: Refunds made via credit card or SEPA bank transfer can take up to 10 business days to process.
  • Cryptocurrency Payments: If you paid using cryptocurrency, refunds will be processed in the same cryptocurrency that was used for the original payment.

4. Non-Refundable Items

For health and hygiene reasons, certain items are non-returnable and non-refundable, including:

  • Opened or used disposable vapes
  • E-liquids and other consumable products
  • Products that were purchased on sale or with promotional discounts (unless they are faulty)

5. Shipping Fees

Please note that shipping fees are generally non-refundable, unless the product is faulty or damaged. In the case of defective or incorrect items, Fumotxpress will cover return shipping costs.

6. Exchanges

If you would prefer an exchange for a different item (such as another flavor or model), we will arrange an exchange upon receipt of your returned product. Any price differences between the original and exchanged items will be charged or refunded accordingly.

7. Order Not Received / Lost in Transit

In the event that your order is lost or not delivered within the stated timeframe (3-7 business days for most European countries), please contact our customer service team immediately. We will assist you in tracking the package or initiate a claim with the shipping carrier to locate the parcel. If the order cannot be found, we will offer a replacement or refund, depending on your preference.

8. Customer Service

For all inquiries related to refunds or returns, please contact our customer service team at [email protected]. We are available to assist you with any issues you may encounter and ensure your experience with Fumotxpress is hassle-free.

Fumotxpress strives to provide a seamless shopping experience with high-quality products, and we are committed to resolving any issues with the utmost professionalism and care.

Thank you for choosing Fumotxpress – Premium Disposable Vapes from Germany!